Booking for another passenger
Add the correct traveller details while keeping the booking under your account.
Booking for a guest
Select the option to book for someone else, then enter the traveller's name, email and phone details where requested. Your account remains the booking owner; the traveller does not become the account holder.
You are responsible for providing accurate passenger details and ensuring the traveller understands the relevant booking terms.
Traveller updates
Where the product supports it, the traveller may receive customer-safe journey information. Account, payment and financial details remain restricted to the account holder.
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Need help with an upcoming journey?
For a time-sensitive pickup issue, call or use WhatsApp. For general enquiries, account help, payments or feedback, email our Booking Team.

