How far in advance should I book?
Understand the current minimum notice for online bookings.
Online booking notice
The website currently requires a pickup time at least three hours ahead, calculated using London time and rounded to the next available five-minute interval.
For a pickup more than 150 miles from central London, the website also identifies requests made within three hours as long-distance, last-minute journeys.
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Need help with an upcoming journey?
For a time-sensitive pickup issue, call or use WhatsApp. For general enquiries, account help, payments or feedback, email our Booking Team.