Payments, refunds & invoices

Card payments, fare changes, refunds and invoices.

5 articles

Payment methods and card security

How website card payments are processed and protected.

What happens when card payment is declined, cancelled, expires or remains incomplete.

How cancellation and amendment refunds are reviewed and returned.

Find uploaded invoice PDFs and understand possible additional charges.

Understand extras that may arise from journey changes or service use.

How website card payments are processed and protected.

What happens when card payment is declined, cancelled, expires or remains incomplete.

How cancellation and amendment refunds are reviewed and returned.

Find uploaded invoice PDFs and understand possible additional charges.

Understand extras that may arise from journey changes or service use.

For a time-sensitive pickup issue, call or use WhatsApp. For general enquiries, account help, payments or feedback, email our Booking Team.

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