Passenger no-shows and lost property
Understand no-show handling and how to report an item left in a vehicle.
Passenger no-show
RTS Black uses reasonable efforts to contact the customer or passenger before marking a no-show. If the passenger cannot be contacted or does not attend after the applicable waiting period, up to 100% of the quoted fare plus applicable extras may be charged.
Lost property
Contact RTS Black as soon as possible with the booking reference, journey date and a description of the item. The team can check with the assigned chauffeur, but recovery cannot be guaranteed.
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