Payment or invoice query
Get help identifying a payment, refund or uploaded invoice issue.
Check the booking first
Review the booking's current payment information and invoice area in the dashboard. An invoice is shown only after RTS Black has uploaded the actual PDF for that booking.
Contacting RTS Black
For further help, email booking@rtsblack.com with the public booking reference and a concise description of the issue.
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Need help with an upcoming journey?
For a time-sensitive pickup issue, call or use WhatsApp. For general enquiries, account help, payments or feedback, email our Booking Team.