I cannot find my chauffeur
Contact RTS Black promptly if you cannot locate your chauffeur at pickup.
Check the confirmed pickup details
Review the booking and any chauffeur or vehicle information available in the dashboard. At an airport, check the confirmed terminal, meeting point and selected pickup buffer.
Contact the Booking Team
For a live pickup issue, call +44 20 8058 3313 or use WhatsApp on +44 7487 893212. Give the public booking reference and your exact location so the team can help coordinate the meeting.
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Need help with an upcoming journey?
For a time-sensitive pickup issue, call or use WhatsApp. For general enquiries, account help, payments or feedback, email our Booking Team.