How can I change my booking?
Request customer-visible changes from the booking details in your dashboard.
Requesting a change
- 1Open the booking in your customer dashboard.
- 2Choose the available change or amendment action.
- 3Review the updated journey details and any fare effect.
- 4Complete an additional payment if required, then wait for the final confirmation shown in the dashboard.
Availability and timing
Changes to pickup time, route, stops, vehicle class, passenger details or flight information are subject to availability. The current dashboard closes online amendments when the effective chauffeur pickup is two hours away or less; contact Customer Service because the team may still be able to help depending on availability.
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Need help with an upcoming journey?
For a time-sensitive pickup issue, call or use WhatsApp. For general enquiries, account help, payments or feedback, email our Booking Team.